About Me
Product Support
I thrive on unraveling the mysteries behind technology. With a keen eye for detail and a knack for problem-solving, I excel in diagnosing issues and finding effective solutions. My 10+ years of experience in customer-facing roles have honed my ability to communicate complex technical concepts clearly and concisely, ensuring exceptional client satisfaction.
Front End Development
I'm driven by a deep-seated curiosity to understand the intricacies of web development. My journey into front-end development is fueled by a passion for creating intuitive and visually appealing user interfaces. Proficient in JavaScript, CSS, and HTML, I enjoy the challenge of crafting responsive websites that prioritize an accessible and enjoyable user experience.
Work Experience
Bandwidth
Messaging Product Support Analyst I
2023 - Present
- Resolve escalated and moderately complex SMS/MMS issues under established industry standards and procedures.
- Employ independent judgment to escalate issues and work with internal and external support teams to drive resolution.
- Perform research, problem analysis, and diagnosis for complex messaging issues while maintaining 95% ≥ SLA.
Education & Certifications
Wake Technical Community College
Front End Developer Certificate
2023-2024
4.0 GPA